Refund Policy

Last updated: February 04, 2026

1. Refund Eligibility

We want you to be satisfied with your purchase. However, because our services are digital and service-based, we offer refunds only under specific conditions.

2. Non-Refundable Items

The following items are generally non-refundable:

• Booked test dates that are less than 48 hours away.
• Completed mock tests and accessed digital course materials.
• Any fees paid to third-party exam providers (e.g., British Council, IDP, Pearson) if processed through us, subject to their individual refund policies.

3. Requesting a Refund

To request a refund, please contact us at support@onlineaustin.co with your order details and the reason for the request. We review requests on a case-by-case basis.

4. Processing Time

If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at: support@onlineaustin.co.